Dv99 Privacy Policy — Our Commitment to Protecting Your Data

1. Introduction

Dv99 is a trusted online gaming platform serving Bangladesh and neighboring countries. We believe your privacy is a fundamental right. This Privacy Policy ("Policy") explains how dv99 handles your personal data.

This Policy has been developed in accordance with international data protection standards. We are committed to full transparency — everything we do and do not do with your data is clearly stated here. If anything is unclear, feel free to reach out to our support team.

2. Information We Collect

Dv99 collects certain types of data in order to provide its services. This information falls into three main categories:

A) Information you provide directly

• Name, Date of Birth & Gender
• Email Address & Mobile Number
• Home Address & Postal Code
• Identity Document Details (for KYC verification)
• Payment method details (card numbers are not stored)

B) Automatically Collected Information

• IP Address & Device Type
• Browser Information & Operating System
• Login time, session details, and gaming history
• Data Collected from Cookies & Tracking Technologies

C) Information Received from Third Parties

• Verified information from identity verification service providers
• Information from Fraud Prevention Agencies
• Transaction confirmation details from payment processors

3. How Your Information Is Used

Dv99 uses your personal data only for defined, legitimate purposes. Your information will never be used for unrelated or unethical activities. The primary uses are:

• Account Management: To manage registration, login, password recovery, and account settings.
• Identity & Age Verification: To fulfill legal obligations and keep minors off the platform.
• Transaction Processing: To process deposits, handle withdrawals, and maintain transaction history.
• Customer Support: To respond accurately to your questions and complaints.
• Fraud Prevention: To detect unusual activity and ensure the security of the platform.
• Responsible Gaming: To identify patterns of excessive gaming and provide the necessary support.
• Legal Compliance: To meet regulatory requirements and fulfil legal obligations.
• Service Improvement: To enhance the user experience and develop new features.

4. Information Sharing & Disclosure

Dv99 never sells your personal data to third parties. However, specific information may be shared in the following limited circumstances:

• Service Provider: With trusted partners for payment processing, identity verification, and technical infrastructure management. These partners only receive data for specific purposes and are bound by the same privacy standards we uphold.
• Legal Obligations: Information may be disclosed in response to a court order, government directive, or regulatory request.
• Fraud Prevention: Information may be disclosed to relevant authorities if illegal activity, money laundering, or fraud is suspected.
• Business Transfer: If dv99 undergoes a merger or acquisition, user data may be transferred to the new entity. Users will be notified in advance in such cases.

5. Cookies & Tracking Technologies

Dv99 uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device.

• Essential Cookies: Required to maintain login sessions and ensure site security. Disabling these will prevent the site from functioning properly.
• Functional Cookies: To remember your preferred language and settings.
• Analytics Cookies: To understand how the site is used and to improve our services. These collect anonymous data only.
• Security Cookies: To detect and prevent fraud and unauthorized access.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of some dv99 services.

6. Data Security Measures

Dv99 employs industry-leading security technology to protect your personal data. The core pillars of our security framework are:

• SSL/TLS Encryption: All communication between you and our servers is secured with 256-bit SSL encryption.
• Data Encryption: Sensitive information stored on our systems (such as passwords) is kept in encrypted form. No one can view raw passwords.
• Two-Factor Authentication (2FA): Two-factor authentication is available to add an extra layer of protection to your account.
• Regular Security Audits: Regular security audits are conducted by third-party experts.
• Access Controls: Strict internal policies ensure that only designated staff can access data on a need-to-know basis.
• Suspicious Activity Monitoring: A 24-hour automated system monitors for unusual login attempts or transactions.

7. Data Retention Period

Dv99 does not retain your data longer than necessary. However, certain information may be kept for a specified period to meet legal obligations.

• Account Information: For the duration of active use and a minimum of 5 years after account closure.
• Transaction Records: A minimum of 7 years, as required by financial regulatory law.
• KYC Documents: Up to 5 years after account closure.
• Communication Logs: Customer support records are retained for up to 2 years.
• Analytics Data: Anonymized analytics data may be retained for up to 1 year.

Once the retention period expires, your information will be securely deleted or anonymized.

8. Your Rights

Dv99 respects your right to data privacy. You have the following rights:

• Right to Know: The right to know what data we hold about you and why.
• Right to Rectification: The right to have inaccurate or incomplete data corrected.
• Right to Erasure: The right to request deletion of your information in certain circumstances (may not be possible where legal obligations apply).
• Right to Restrict Processing: The right to restrict how your information is used in certain circumstances.
• Right to Portability: The right to receive your data in a structured, portable format.
• Right to Object: The right to object to marketing communications and opt out at any time.

To exercise these rights, contact our support team. We aim to respond to your request within 30 days.

9. Child & Minor Protection

Dv99 is strictly not intended for anyone under 18. We never knowingly collect data from minors.

• Date of birth is verified at the time of registration.
• Age is re-verified as part of the KYC process.
• If a user is found to be under 18, their account is immediately closed and all associated data is deleted.
• If a parent or guardian believes their minor child is using dv99, please contact us immediately.

10. Privacy Policy Changes

Dv99 may update this Privacy Policy as needed. Revisions may occur due to legal changes, new technologies, or updates to our services.

• Notice will be sent to your registered email address prior to any significant changes.
• The date of the most recent update will always be displayed at the top of this page.
• Continued use of the site after any changes have been made will be considered acceptance of the updated policy.
• The support team can provide a copy of previous policy versions upon request.

11. Contact Us

If you have any questions, concerns, or requests regarding our Privacy Policy, please get in touch with us. Our dedicated privacy team is ready to assist you.

• Email: [email protected]
• Response Time: Within 30 business days (complex requests may require additional time)
• Support Languages: Bengali & English